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We've got answers! Explore our FAQ section below.

GENERAL

What is Washable Paper and how is it made?

Washable Paper is made mostly of tree cellulose that is bonded with a polymer to transform it from regular paper to washable paper. The tree cellulose is sourced from FSC-certified forests to ensure it is responsibly sourced to protect our ecosystem. And because trees are a renewable resource, Washable Paper has a lower carbon footprint compared to many other materials used for bags.

The polymer used to transform our tree cellulose is a synthetic latex. This ensures the material stays strong through repeated washings while also being allergen-free. Our Washable Paper is OEKO-TEX Standard 100 Certified, guaranteeing that it is free from harmful levels of more than 100 substances including PVCs and PFAs.

Have more questions about Washable Paper? Reach out to hello@outofthewoods.com!

What is Out of the Ocean® Plastic and how is it made?

Our 100% ocean plastic fabric helps to remove plastic bottles from our oceans and waterways, resulting in a 100% recycled fabric that’s durable and sustainable. The plastic trash is shredded into flakes, then small pellets, which are transformed into a durable yarn or fabric. This creates a virtuous and economically viable cycle by giving new life to ocean bound plastic while creating awareness and impact toward protecting our oceans and waterways.

What is Jute?

Jute, a renewable resource, is dubbed as the ‘golden textile’ because of its strong, golf fibers and low environmental impact. Being a strong fiber crop pulling tons of carbon out of the atmosphere, jute is doing great things for your bag and the planet! Some of our favorite qualities about Jute:

- It is extremely low maintenance and requires no chemical inputs like fertilizers and pesticides.

- It is SUPER renewable meaning it reaches its maturity in just 4-6 months. When using natural resources, it is important to make sure that we do not use them at a rate faster than which they cam replenish.

What is Felt?

Made from 100% recycled PET bottles, our premium Felt is not only thick and soft, but also keeps plastic out of landfills.

Our Felt is a sustainable choice that doesn’t compromise on quality. It’s thick, plush body is perfect for creating stylish, structured designs.

By using 100% recycled plastic bottles, we reduce landfill waste and minimize our environmental impact so you can feel good about carrying our high quality Felt bags.

Where are Out of the Woods® bags made?

Out of the Woods® bags and coolers are all designed in California and produced internationally:

- Washable Paper and Felt bags in Vietnam

- Jute bags in India

- Out of the Ocean® Plastic bags in China but we are evaluating other options

Before launch, each of our bags are tested for function and durability and optimized in the process. The final construction of all our bags are sewn by hand. Our team is committed to the highest standards of production and finished product quality.

Are your bags recyclable?

While parts of the bag are made from recyclable or compostable materials, the combination of components means they may not be accepted by all recycling programs. We recommend checking with your local recycling provider for guidance on proper disposal.

How do I care for my Out of the Woods® bag or cooler?

Out of the Woods® Washable Paper bags without insulation can be machine washed on a gentle cycle or hand washed with a mild detergent or soap. Please do not put bags in the dryer; instead, we recommend air drying the bags.

- Washable Paper bags with insulation can be hand washed with a mild soap or detergent and left to air dry.

- For our Jute and Felt bags, we recommend spot cleaning with a mild soap or detergent as needed.

All of our KeepCool® soft sided coolers and Out of the Ocean® bags can be hand washed with a mild soap or detergent. If you have any further questions about how to care for your bag, don't hesitate to reach out at hello@outofthewoods.com!

Cooler Use & Performance Tips

How long can you keep hot foods in our cooler bags?

Our insulated bags help keep hot food warm. We recommend storing hot food in the bag for no more than an hour before serving. For best results, we recommend reheating at your destination if needed. Always keep food safety guidelines in mind when traveling with hot items.

How long can you keep cold foods in our cooler bags?

Our insulated bags can keep items cool for up to 5 hours, depending on conditions. For best results, fill the bag as much as possible with cold items, use ice packs if it’s not full, and keep it closed and out of direct sun or heat.

Can I put ice directly in cooler bags?

We don’t recommend placing loose ice directly in the bags. While the lining is water-resistant, the coolers aren’t designed to hold liquids. For best results, use reusable ice packs or sealable baggies filled with ice.

Are your bags recyclable?

While parts of the bag are made from recyclable or compostable materials, the combination of components means they may not be accepted by all recycling programs. We recommend checking with your local recycling provider for guidance on proper disposal.

Does Out of the Woods® offer discounts or promotions?

Yes! We offer promotions throughout the year directly on our website. You can be the first to hear about our promotions by signing up for our newsletter.

If you are new to Out of the Woods®, you can get 15% off your first order when you sign up!

Our promotions are also highlighted on our site banners and announcement bar, so be sure to keep an eye out.

If you have any other questions about discounts or promotions, please reach out to us at hello@outofthewoods.com!

Can I use multiple discounts or promo codes?

Please note that discount codes cannot be combined or stacked with other discount or promo codes. Only one discount will be applied to an order at a time. If you’re still experiencing issues with your code, please review the following:

- If the promo code (especially for gift with purchase type) is for a specific item, make sure to add that product to your cart before applying the code.

- If you're trying to use two promo codes, only one will apply.

- Not all items are eligible for additional promotions, so the promo code may not apply to everything in your cart. For example, promo codes will not work with Buy More, Save More offers. However, promo codes will work with already discounted Bundles.

- Double-check that you've entered the code exactly as shown.

If you’re still having trouble after having reviewed, please contact us at hello@outofthewoods.com and we’ll be happy to help!

Wholesale Info

Please visit our Wholesale page for more information on how to shop wholesale directly through Out of the Woods® or Faire!

If you have any further questions, don’t hesitate to reach out to us at hello@outofthewoods.com.

Customization Info

Please visit our Custom page for more information on how customize our bags for orders of 50 units or more.

If you have any further questions, don’t hesitate to reach out to us at hello@outofthewoods.com!

Shipping & Returns

Check out our Shipping & Returns page for more information on how to return your item.

Need to return your item? Fill out our Return Request form!

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