Frequently Asked Questions

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General
What is Supernatural Paper™, the material used to make Out of the Woods™ bags?
Supernatural Paper™ is a material made with tree cellulose from responsibly and sustainably managed forests. And because cellulose is a renewable resource, Supernatural Paper™ has an improved environmental profile compared to petroleum-based materials. This unique material is both washable and water repellent, which means you can safely clean the exterior or even get caught in the rain without worrying about damaging your bag. Supernatural Paper™ is also 100% animal-free but has the same look and performance of leather.
When is your next product launch?
Great question! Our product development team is always thinking about our next grand creation. Subscribe to our mailing list and follow us on social to stay up to date on product launches. You can find our social icons in the footer throughout the site.
Where can I buy an Out of the Woods™ bag?
You can view the list of retailers that carry our bags in stores and online, or purchase one directly through our site.
Do you ever have sales or offer promo codes?
You bet we do! Subscribe to our mailing list to be the first to know about our latest promotions and members-only promo codes.

Ordering
Can I order a bag over the phone?
Although we cannot accept orders over the phone, you can easily purchase our bags from one of our retail partners or through our own secure website.
Do you work with wholesale accounts?
Yes! Please contact wholesale@outofthewoods.com for wholesale inquiries.

Bag Care
How do I care for my bag?
Each Out of the Woods™ bags has an inner label detailing recommended care instructions. For insulated bags, hand wash inside and out with a mild detergent and warm water. Lay flat to dry in a well-ventilated area. Do not submerge in water. Do not machine wash, tumble dry, or dry clean.

Our non-insulated bags can be machine washed on the gentle cycle using mild detergent. Lay flat to dry in a well-ventilated area. Do not place in the dryer or dry clean.

Returns & Exchanges
Can I return my bag?
Please visit Shipping and Returns for more info.
I want a refund. Who should I contact?
We’re sorry to hear you are unhappy with your purchase. Please visit Shipping and Returns for more info.